Payment Methods

We now accept Visa, Mastercard, and American Express along with cash or checks, as well as BODY & SOLE gift certificates for our services and retail products, and payment is due at the time services are rendered. We do not invoice or have “house accounts” for our services; therefore, credit terms do not exist.
A $40 processing fee will be charged should any personal check fail to clear.

Sales Tax

Since 2003, Ohio law requires massage therapists to charge sales tax for massage services. However, it is possible to obtain an exemption from sales tax if massage therapy is recommended by a physician or chiropractor for health reasons. To obtain an exempt status, please bring in a prescription from your health care provider, stating that massage therapy is indicated in your case for medical/health reasons. We will need to keep this statement in our files and may request yearly updates as needed.

Late Arrivals

Your appointment time is reserved solely just for you!
An early arrival allows time to complete the health assessment form (first session) and/or the opportunity to enjoy some hot tea. A late arrival may result in a shortened treatment session to assure that the next client is not delayed.

If you expect to be late for your appointment, please let us know as soon as possible so we can make any adjustments needed to keep you and our staff on schedule. Although we will do whatever we can to accommodate late arriving clients, it will not always be possible for us to give a late client their entire appointment time, especially if the client is more than ten minutes late. Please note that the client is responsible for payment for the scheduled service, not the time given.

Unfortunately sometimes timing issues occur that are beyond our control. When a service starts late due to a therapist or staff member issue, we will make every attempt to give you the full service.
If time issues for either party prevent this, we will make other arrangements to reschedule the appointment or resolve it to the client’s satisfaction.

Cancellations & No-Shows

We at BODY & SOLE make a commitment to you to guarantee your appointment time and refusing all other requests once you have made that appointment.  We respect your valuable time by doing our very best to make sure that all of your services begin on schedule. In order to do this, each service is booked in advance with the appropriate therapist.

If you must cancel, please extend us a courtesy of at least a phone call 24 hours prior to your appointment.

If you do not cancel or you do not show up for your appointment, we reserve the right to charge you up to 100% of the cost of your booked services and will be determined by the owner’s discretion. Gift certificates and same day appointments are also subject to this policy.

arged sales tax.

Refunds and Returns

Always a satisfying experience! We are committed to your total satisfaction as we are to your complete health and well-being!
To ensure an ideal experience here at BODY & SOLE, please do not hesitate to discuss with us any issues that may arise. If any of our services or products fail to meet or exceed your expectations, we will be happy to work out a satisfactory arrangement or resolution. Please call us with any feedback you may have…we do not want you to “just not come back”. We are committed towards making it right!

Gift Certificates

We do not offer refunds on gift certificate purchases, but will gladly transfer the certificate to another individual with the return of the original gift certificate.
Retail: Unopened and undamaged retail product returns must be accompanied with the receipt within 30 days.

Insurance & Worker's Compensation

Medical insurance coverage for massage therapy services when performed by a massage therapist varies greatly from policy to policy. Hopefully, as the health care industry recognizes wellness and preventative care as a way to save on medical expenses, you will see a trend to cover massage therapy by more insurance companies.

We would advise you to check with your insurance carrier to review your policy’s benefits. If your plan does cover massage therapy as performed by a massage therapist, please give our office a call as we are beginning to handle medical insurance claims which will be reviewed on a case-by-case basis.

At this time, Medicare and Medicaid do not pay for massage therapy services.

***Automobile Accidents: We are accepting car accident insurance claims. In the State of Ohio if you are involved in an automobile accident, you ARE eligible for massage therapy treatments which are covered by most automobile insurance companies.

***Worker’s Compensation: We are authorized to accept Worker’s Compensation claims for the State of Ohio.

***These are considered “MEDICALLY-ORIENTED TREATMENTS” and are prescribed/referred by a physician or other health care providers (such as a chiropractor, etc.). They require necessary medical documentation and are billed in 15-minute increments and are not charged sales tax.